ViciDial is an OpenSource predictive dialer application developed to interact with Asterisk PBX.

It fills all professional Call Center application needs.

ViciDial needs Asterisk / trixbox  as  PBX.  It uses  MySQL database  and  FXO/BRI/PRI  lines or trunks for incoming and outgoing calls.

Web client administration interface used to control the call center server. ViciDial can manage local and remote agents.

Please check below call center model image and features list.

Main features of ViciDial:

• Inbound, Outbound and Blended call handling
• Outbound agent-controlled, broadcast and predictive dialing
• Full USA FTC-compliance capability
• Web-based agent and administrative interfaces
• Ability to have agents operate remotely
• Integrated call recording
• Three-Way calling within the agent application
• Scheduled Callbacks: Agent-Only and Anyone
• Scalable to hundreds of seats
• Ability to use standard Telco lines and VOIP trunks
• Open-Source GPL licensed, with no software licensing cost

Click here to see full feature list of ViciDial...

 

ViciDial Screenshots:

Contact us for pricing and consulting.